Assistance service - Emergency service
We provide our clients with maintenance according to a schedule decided upon with the user, according to the needs of the plant. Our urgent services, on the other hand, are dedicated to emergencies and thus involve our prompt availability on site.
With a large spare parts warehouse and multiple centres throughout Italy, we’re always ready with standard and special parts for different systems. All of our mobile workshops are equipped with certified equipment, suitable for even the most specialised interventions.
Our maintenance staff regularly attends classes and training certification sessions at various engine manufacturers, ensuring they can provide all-encompassing support for the end user. We offer long-term maintenance programmes, which also include the overhaul of the machine on site or at our headquarters, with the option of temporary replacement machinery, thereby limiting the downtime of the plant.
Remote assistance makes it possible for sales contacts to always have an overview of the condition of the equipment, periodically carrying out automatic checks on its performance. The data found in our data centre are then made available via the mobile network of our workshops, optimising transfers from our parts warehouses to the installation site.
